Refund policy

Our policy is in effect 30 days after you receive the merchandise. If 30 days have gone by since receipt of goods, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us before shipping to our warehouse and let us know what needs to be done to make the situation right.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@kingsted.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@kingsted.com and we will send you a return label.